Customer Appreciation

December 1st, 2016 by

The holiday season is the time of year we start thinking about the people and things we appreciate most.  We want to show our customers how much we appreciate them and how thankful we are for them letting us be apart of their special moment of buying a Harley-Davidson motorcycle.

Here at Riverside Harley-Davidson we get so many customers who walk through our doors and with each one comes a different story, a different reasoning as to why they are here, why they want to buy a Harley-Davidson and we love being a part of that journey and experiencing it with those customers every step of the way.  With Customer Appreciation Weekend in a just a few days we thought we would get together with our Motorcycle Department and ask them which customer stories have stood out to them the most these past couple months.  

Our first story comes from our Assistant Sales Manager, Kevin about one of his customers.  A lady customer who used to ride but after her mother passed away she stopped riding because her mothers wish was for her not ride unless it was with family. They were out driving one day and took a wrong exit and ended up seeing our store, as they pulled in, they parked next to a used Harley with a sidecar.  She walked in inquiring about it and ended up buying it because she wanted her son to be able to ride, but he had cerebral palsy and could not ride his own.  We were able to make it happen and she was ecstatic at the fact her son could ride with her, all while making her mothers wish come true and she could get back out riding! 

Another story comes from Hogan on of our Assistant Sales Managers about his customer.  He was married for 52 years and when his wife passed away and he became very distant from his loved ones.  When he realized that he had hurt the ones he loved he told them to meet him at a specific address, which ended up being Riverside Harley-Davidson.  He took his son and daughter over to Jim at our Riders Academy desk and wanted him to teach his son and daughter to ride so they can come together and experience and enjoying the love of riding together. The gentleman ended up buying the three of them each a bike. 

Our last story comes from Ray our General Sales Manager about a customer who came in and was casually browsing.  As they got deeper into what he was looking for, they found out that he had to sell his bike 10 years ago for personal reasons. We just so happened, to have the EXACT same bike, literally down to the year, make, model, color and everything! 

Each of those stories show the type of experiences we love being a part of with our customers.  We love sharing the memories and being a part of a new memory that we create for each of our customers.

We are ready to show even more appreciation this weekend with our Customer Appreciation Weekend! Free food, free hot cocoa and hot cider, free photos with Santa and his elves! Also, a Fashion Show @ 12pm on Saturday showing off all of our seasonal gear!

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